Shipping Policy

Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking once your order ships.

We ship within the United States via trusted carriers. Standard shipping typically takes 3–7 business days. Shipping rates are calculated at checkout based on weight and destination.

Skip the shipping fee — choose local pickup at checkout and collect your order at 2183 NW Military Hwy, San Antonio, TX 78213 during store hours (Mon–Sat 11am–8pm, Sun 12pm–8pm).

Every order is packed with care. Sealed products and graded slabs are protected with secure packaging to ensure they arrive in mint condition.

Our preferred way to be reached is by email at contact@thepokehive.store. You can also call us at (211) 956 - 4014 if you have any questions about your shipment.